Weltanschauung: the guiding principles and philosophy of an organization; a world view
I've spent a lot of time thinking about this post. I know what my firm's guiding principles are, putting it into words is a little harder than I thought. And there are some parts of our internal mission statement, methods and ideology that I won't be sharing because, well... you tell outsiders everything that's in your "secret family recipe", now do you?
But there are some things that I will share with you.
- As the broker I take responsibility for all our firm's transactions
- I take responsibility for the actions of my agents and those actions are clearly set forth in our policy and procedures manual
- The $20,000 client gets the same top notch treatment at the $900,000 client
- As the broker, it's my job to be available to my agents, so I am
- We offer safe shelter for pets, so you might find one in our office on any given day
- We WILL/DO communicate with our clients
- We will answer the phone or return your call promptly
- We play well with other agents (even if they aren't playing nicely)
- We admit our mistakes, correct them and take responsibility (we are human)
- We treat our clients like family (and that sometimes means saying no)
- Education and learning is a priority in our office
Those are things that are at the core of how I run Lane Realty. Integrity and honesty are always at the core of everything we do. I will also say our job is always evolving based on circumstances, new laws, new clients and specific needs. I have changed many things at Lane Realty in the 19 years I've been at the helm and I suspect I will continue to tweak and change things until I retire. A lot has changed in the 22 years I've been in this business (time flies doesn't it?) It's key to make sure all my agents have the same standards as I do and right now I have a great team of agents. They support me, and I in return am here to support them.
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Tammy Lankford, Broker/Owner
Broker License # 169695 Lane Realty License # H-11420
Call me today for all your Lake Sinclair real estate needs.
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