Lane Realty doing the right thing for our seller even when...

I am very often inspired in the Q&A section to write about ActiveRain and blogging questions that get asked there.  Tonight it was not really the question that inspired me so much as the answers. It's a public question so I'm just going to link to it and let you go and read it for yourself.

What would you do?

I'm not sitting in judgment for what any agent would do. But I know what I would do. I have a duty to my sellers that when someone who might potentially be interested in their property to get them the information. Yes, I'd be grumbling while I was doing it if the agent who called me wasn't doing what I considered to be a good job. But still while I was grumbling about doing something that I might not really should have to do, I would still do it.

I have shown homes I had listed to buyers who had their own agent because it's the best thing for my seller. I've met home inspectors for agents who could not attend because it's the best thing for my sellers. I've sent information to buyers with other agents who requested it on my listing because it's the best thing for my sellers. I've sent information on my listings to agents who are not in my MLS because it's the best thing for my sellers.  I've met other agents to unlock the house when they don't have access because they either aren't a local MLS member or don't have lockbox key because it's the best thing for my sellers.

I guess you get the point. Even when it might not actually be something that feels like I *should* be doing it and that the other agent should be doing it, I do it because it's the best thing for my seller. All the agents at Lane Realty do the right thing for our sellers even when it's one of the things where we go above and beyond because the agent on the other side hasn't or isn't doing what should be their part. We put our clients first.  When you hire us to sell your home, we're going to do everything in our power to get that done.



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Tammy Lankford, Broker/Owner


Broker License # 169695  Lane Realty License # H-11420

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Comment balloon 43 commentsTammy Lankford, • February 23 2016 08:45PM


Great explanation on what true representation means - we need to do what's best to help our clients accomplish their goal, when buying, or selling.  Great post, Tammy, and your clients are lucky to have you!

Posted by John Meussner, #MortgageMadeEasy Walnut Creek, CA 484-680-4852 (Mason-McDuffie Mortgage, Conventional Loans, Jumbo Loans, FHA, 203(k), USDA, VA,) over 4 years ago

Great Post.. Thanks for sharing in.. Tammy Lankford 

Posted by Michael Kaim, Real Estate team serving the Cleveland Area (Berkshire Hathaway HomeServices Professional Realty) over 4 years ago

Tammy Lankford .  this is a great post and your clients are lucky to have you served them. It's always best to do what is right.

Posted by Annelle Tubb (Complete Home Inspections, Inc.) over 4 years ago

I agree with Annelle. Your clients are lucky to be working with you.

Posted by Gita Bantwal, REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel (RE/MAX Centre Realtors) over 4 years ago

Absolutely! You put the client first and foremost, which does not surprise me!

Posted by Kat Palmiotti, The House Kat (406-270-3667,, Broker, Blackstone Realty Group - brokered by eXp Realty) over 4 years ago

Good morning Tammy. At the end of the day you have to feel good about yourself and your actions. Great job! Enjoy your day!

Posted by Wayne Martin, Real Estate Broker - Retired (Wayne M Martin) over 4 years ago

Good morning Tammy Lankford ,

I operate the same way. When a seller hires me I'm going to everything in my poer to make  smooth transaction. If it means letting a buyer in for an other agent..I will do it, sending an agent problem..that's what I 'm here for an advocate for my seller!

Posted by Dorie Dillard CRS GRI ABR, Serving Buyers & Sellers in NW Austin Real Estate (Coldwell Banker United Realtors® ~ 512.750.6899) over 4 years ago

Great post Tammy.  We do need to do everything we can to get our seller's property sold.  Sometimes we do it so effortless that the seller doesn't realize not all agent may go to the same length to ensure a successful sale, while always keeping the best interest of the client top of mind,

Posted by Shirley Coomer, Realtor, Keller Williams Realty, Phoenix Az (Keller Williams Realty Sonoran Living) over 4 years ago

I do exactly the same thing - above and beyond! That's why your post resonated with me.

Posted by Jill Sackler, LI South Shore Real Estate - Broker Associate (Charles Rutenberg Realty Inc. 516-575-7500) over 4 years ago

Your clients are very lucky to have such a hardworking agent. 

Posted by Blatt + Cutino, Broker-Associate 831/206-8070*Call today* (Keller Williams Coastal Estates) over 4 years ago

You have a great crew there at Lane Realty and I can tell you are proud of your staff Tammy Lankford 

Posted by Paul S. Henderson, REALTOR®, CRS, South Puget Sound Washington Agent/Broker! (Fathom Realty Washington LLC) over 4 years ago

Excellent customer service goes a long way towards true success in any business. 

Posted by Rob Arnold, Metro Orlando Full Service - Investor Friendly & F (Sand Dollar Realty Group, Inc.) over 4 years ago

Great post Tammy Lankford!  Most of us go over and beyond the call of duty for our clients as well as other agents and most times it is appreciated. 

Posted by Chris Lima, Local or Global-Allow me to open doors for you. (Atlantic Shores Realty Expertise) over 4 years ago

While the other agent might get an eyeroll from me...  they do get a call back, and all the information they need.  I am in 110% agreement with you... I wouldn't let my ego get in the way of a potential buyer, simply because the other agent wasn't up on the MLS.

Posted by Alan May, Helping you find your way home. (Jameson Sotheby's International Realty) over 4 years ago

Yes, that's a great approach. You need to do what's best for your sellers.  Great principle.

Posted by Women of Westchester Working Together, Women helping Women get ahead (Women of Westchester Working Together) over 4 years ago

When an agent is hired, they are expected to do everything a client would not

Posted by Richie Alan Naggar, agent & author (people first...then business Ran Right Realty ) over 4 years ago

Same here.  Grumbling and rumbling along the way, maybe,  but always professional and helpful in represenation of the client.  I know that your seller clients are thankful for all that you and your team do to get their Lake Sinclair home sold.

Posted by Jenna Dixon, Empowers You With a Better Real Estate Experience (DRA Homes | Cobb County Real Estate ) over 4 years ago

Nice to hear those words!!!

All the agents should do the right thing for our sellers because the agent on the other side hasn't or isn't doing what should be their part. We put our clients first.  When you hire us to sell your home, Good agents do everything in their power to get that done.

Posted by Sham Reddy CRS, CRS (H E R Realty, Dayton, OH) over 4 years ago

I feel exactly the same way - we take a listing and we have an obligation to the seller to do all these things.

Posted by Lise Howe, Assoc. Broker in DC, MD, VA and attorney in DC (Keller Williams Capital Properties) over 4 years ago

In college the Basketball Team used the phrase MTXE.   Which stood for Mental Toughness Extra Effort.    Certainly you are doing that for your sellers.  Impressive 

Posted by Wayne Golliday (Mobile Home Sales of Florida LLC) over 4 years ago

It's always right to do right by your clients.  Good for you for having that point of view and instilling it in your agents.  

Posted by Jill Murty, Realtor - Orange County, CA (Sunset Properties, Powered by Movoto) over 4 years ago

We have a fiduciary duty to serve our duties to represent their interest. That is what we do. 

Posted by Sam Shueh, mba, cdpe, reopro, pe ( (408) 425-1601) over 4 years ago

Tammy, Like you, I may be grumbling about doing it ... and yet I would do whatever it takes because it is the right thing to do ... and it is the best course of action for the sellers. 

Posted by Kathleen Daniels, Probate & Trust Specialist, Probate Real Estate (KD Realty - 408.972.1822) over 4 years ago

Whatever it takes to get it done.  Why would you not?  Too many people spend their time moaning and groaning.  After 30 years, I have found that folks remember when you go above and beyond to make things work. 

Posted by Jeanne Gregory, The most important home I sell is YOURS! (RE/MAX Southwest) over 4 years ago

Hi Tammy,

I have also done this a few times for my sellers. Sellers want their house sold and do not care about who has the "duty" to show the house.
It's just good business to do whatever it takes.

Posted by Athina Boukas, Certified Residential Specialist (CRS) (Virginia Capital Realty) over 4 years ago

A seller hires me to sell their home. There are multiple ways of doing that even if that means doing tasks that aren't normally in my job description. How many of us carry cleaning kits in our vehicles so we can freshen up a property before a showing? I'm not a cleaning lady but I'll do what's best for my seller. 

Posted by Nicole Doty - Gilbert Real Estate Expert, Broker/Owner of Zion Realty (Zion Realty) over 4 years ago

Getting it done, that's our goal in this business we call Real really is REAL!

Posted by Raul Rodriguez, Looking out for the client's interest and not my p (Covenant Partners Realty) over 4 years ago

Yes, I can relate to this post and pride myself in going above and beyond the call of service. 

Posted by Barbara Michaluk, Leisure World Specialist / Full Service REALTOR (Weichert Realtors | Silver Spring, MD Phone Direct 240-506-2434) over 4 years ago

Your approach would make you a perfect fit at Goodson Realty!  Our office motto is we will figure out a way to get it done.

Posted by Anna Hatridge, Missouri Realtor with R Gilliam Real Estate LLC (R Gilliam Real Estate LLC) over 4 years ago

Sometimes we take on part of the job of the buyer agent just to service our sellers to get our listings sold.

Posted by Olga Simoncelli, CONSULTANT, Real Estate Services & Risk Management (Veritas Prime, LLC dba Veritas Prime Real Estate) over 4 years ago

Tammy Lankford I agree 100%. I've also done many things that "aren't my job" because doing them is doing the best for my clients - which IS my job.
Thanks for sharing.Bruce


Posted by Bruce Kunz, REALTOR®, Brick & Howell NJ Homes for Sale (C21 Solid Gold Realty, Brick, NJ, 732-920-2100) over 4 years ago

I'm dealing with a situation right now where the listing agent isn't doing their side of the transaction. It makes for a very exhausting process!

Posted by Pat Starnes-Front Gate Realty, 601-991-2900 Office; 601-278-4513 Cell (Front Gate Real Estate) over 4 years ago

I don't believe the public has any idea what we are supposed to do or not supposed to do in a transaction. They think we should do everything, though, LOL, including taking out the trash. Just ask them. So I'm not sure how much good it does to point out what you do (as a step beyond).

Posted by Elizabeth Weintraub Sacramento Realtor Top 1%, Put 40 years of experience to work for you (RE/MAX Gold) over 4 years ago

Most of us would do whatever it took too Tammy, because like you said, it is what is best for the Sellers.

Posted by Evelyn Johnston, The People You Know, Like and Trust! (Friends & Neighbors Real Estate) over 4 years ago

Tammy, you do it the right way!  It's important to spend more time getting it done than worrying about whether or not it's someone else's job.

Posted by Patricia Kennedy, Home in the Capital (RLAH Real Estate) over 4 years ago

We all have had to go above and beyond.  Sometimes when we are listing agents and sometimes when we are buyers agents.  

Posted by Joan Whitebook, Consumer Focused Real Estate Services (BHG The Masiello Group) over 4 years ago

Thanks for sharing, Great post Tammy Lankford 

Posted by Christopher Lotte, Central Ohio Realtor, 614-390-9243 (Red 1 Realty) over 4 years ago

Tammy- and THAT is what separates the Professional Real Estate Agent from the others! I recall a post you wrote years ago about going above and beyond for a client/ I think it had to do with a stove or fireplace!

Posted by Kathy Streib, Home Stager - Palm Beach County,FL -561-914-6224 (Room Service Home Staging) over 4 years ago

While the methods used may vary, we certainly agree with Tammy Lankford "We put our clients first.  When you hire us to sell your home, we're going to do everything in our power to get that done." Re-Blog!

Posted by Tony and Suzanne Marriott, Associate Brokers, Haven Express @ Keller Williams Arizona Realty (Serving the Greater Phoenix and Scottsdale Metropolitan Area) over 4 years ago

Hi Tammy --- as I see it, when I am the listing agent ---- I do everything I can within my power to sell that home and represent my client in getting that job done.   

Posted by Michael Jacobs, Los Angeles Pasadena 818.516.4393 over 4 years ago

You are very much like me.  You do what you have to do to get the house sold on behalf of your client, even if it means showing the house to another agent's buyer.

Posted by Chris Ann Cleland, Associate Broker, Bristow, VA (Long and Foster REALTORS®, Gainesville, VA) over 4 years ago

We should ALL be Professionals, like you Tammy Lankford and do what is right for OUR client, even if we have to hold our nose because of the stinking job the others involved in the transaction are doing.   I have to do it more than I like to admit on my end too.

Posted by DEANNA EARLY - - ( NMLS # 268590 ), Highest Ranked Mortgage Loan Originator Virginia (American National Bank & Trust) over 4 years ago

Great information, thanks for sharing Tammy Lankford 

Posted by Michael Kaim, Real Estate team serving the Cleveland Area (Berkshire Hathaway HomeServices Professional Realty) over 4 years ago