I love when the clients become... well, family

I honestly don't remember the date, which is highly unusual for me.  What I do remember is I was driving home from dinner out and my phone rang.  And when I answered the young woman was sort of taken aback that I answered my phone after 7 pm.  I fondly have always referred to her as Connecticut. 

She wanted "waterfront" property to go with her paddle board and some how she found Lake Sinclair.  Not only am I happy she did, so is my daughter. 

Elizabeth and I talked on the phone for a long time that night and several times again over the next few weeks until she planned her come to Georgia to see property day.  Yes day.  Yes she was going to find a house in ONE day.

Not being a happy morning person (me) we agreed on 10 am to get started when she arrived.  And I don't remember how many homes we actually looked at that day, but some of them were stand out for a variety of reasons.  One smelled like something dead was in the house, in the walls or under the house.  It was awful.  So that one wasn't the ONE.  We ended up seeing the ONE twice that day and it was where we ended up.  It was a long 12 hour day without stopping for lunch too.  But at the end of that long day she went off to her AirBNB for the night and Donald got to meet her because he came and we went to the Waffle House for dinner.

I tried to be proactive with answering and anticipating questions for this lovely first time home buyer. Today her house is still a work in progress and I can't wait to see what it looks like when she gets finished with remodeling and changing it.  I got her connected with a fabulous loan officer that was amazing at helping make the deal work.

I also have vivid memories of closing day.  She came with her dad driving the moving truck and maybe even towing one of her vehicles.  Closing was smooth and I've been there for questions on "new roof", "new door" etc. along the way.  I tried to connect her with people to find a place for her horse, and thought that introducing her to my daughter would be a good idea because they were of similar ages. Now Elizabeth is just family.  The first photo is the wedding party dress.  The second is the end of night after the wedding we were dog tired and yet still smiling family photo.

When my daughter bought her first house Elizabeth was there with us to celebrate at dinner that night. Now she's looking forward to being "Aunt Elizabeth" when my grandson arrives in April. So from client to family and one of my favorite transactions.  Not so much for the transaction, but the getting another daughter kind of person in our family.

Our motto is "we treat you like family" at Lane Realty.  I know she'd recommend me and her loan officer in a heartbeat.  

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Tammy Lankford, Broker/Owner

 

Broker License # 169695  Lane Realty License # H-11420

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Comment balloon 16 commentsTammy Lankford, • February 01 2018 07:50PM

Comments

Good afternoon Tammy - yes you seriously do treat your clients like family.  What a great story.

Posted by Grant Schneider, Your Coach Helping You Create Successful Outcomes (Performance Development Strategies) 4 months ago

Your story made me feel good, Tammy Lankford, ... it's how business should be.  Life itself.  So glad to see that things like this still occur ... that all worked out well for this 1st timer ... and your "family" was expanded as a result.  Like I said, it was just an uplifting read ...

Gene

Posted by Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi, 708.921.6331 - 40+ yrs experience (NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656) 4 months ago

Hi Tammy Lankford,  that is a great story.. I have become close friends with some of my clients too.

Posted by Gloria Valvasori, Accredited Senior Agent, REAL Experience | REAL Commitment | REAL Results! (BETTER HOMES AND GARDENS REAL ESTATE SIGNATURE SERVICE) 4 months ago

What could be better than gaining new friends who turn into family?

Posted by Marte Cliff, your real estate writer (Marte Cliff Copywriting) 4 months ago

Thank you for sharing, it's one of my favorite parts the job-my family tends to grow each year!

Posted by Sharon Kowitz, Cary, NC Relocation Specialist ~ Buying or Selling (Fonville Morisey-CRS-SRES-ABR-GRI-E-Pro-CREN Cary, NC) 4 months ago

Good evening Tammy Lankford, ,

Love your story! And it is true..you treat clients like family..you are right she'll recommend you in a heartbeat to anyone!

Posted by Dorie Dillard, Serving Buyers & Sellers in NW Austin Real Estate (Coldwell Banker United Realtors® ~ 512.346.1799) 4 months ago

If you treat people well, then they will surly remember you in a positive light.

Posted by JL Boney, III, Columbia, SC Real Estate (Coldwell Banker) 4 months ago

Grant Schneider absolutely

Thanks Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi  and I think life should be like that too.

Gloria Valvasori, Accredited Senior Agent I have so many close friends that began as clients.

Posted by Tammy Lankford,, Broker GA Lake Sinclair/Eatonton/Milledgeville (Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668) 4 months ago

Marte Cliff nada, nothing.  It's the best feeling when you make that connection with people.  I really love her and am so glad she's family now.

Sharon Kowitz it really is the best part of this "relationship" based business.

Dorie Dillard and call when she needs me too and I'm thrilled when that's the end result of a transaction that they love and trust me like family.

JL Boney, III yup, truth.

Posted by Tammy Lankford,, Broker GA Lake Sinclair/Eatonton/Milledgeville (Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668) 4 months ago

What a heart-warming story. And it sure does show you live up to your tag line. Elizabeth sounds like a wonderful young woman, and I'm sure she'll bet a great Auntie to your new grandson.  Love everything about this story, Tammy. 

Posted by Debb Janes EcoBroker and Bernie Stea JD, REALTORS® in Clark County, WA (ViewHomes of Clark County - Nature As Neighbors) 4 months ago

Hi, Tammy...that's a great story. I enjoyed reading it, and it brought a smile to my face. With this post you just reminded me of someone I can write about for one of the challenges this month. Thanks. 

Posted by Debbie Laity, Your Real Estate Resource for Delta County, CO (Cedaredge Land Company) 4 months ago

That is a wonderful outcome both with the sale and the friendship that developed. I know you are so excited about that grandbaby and the extended family is too.

Posted by Debbie Reynolds, Your Dedicated Clarksville TN Real Estate Agent (Platinum Properties) 4 months ago

Tammy, I loved this post and how you made Elizabeth part of your family.

Posted by Rebecca Gaujot, Realtor®, Lewisburg WV, the go to agent for all real estate (Perry Wellington Realty, Adam Conrad, Broker) 4 months ago

Tammy Lankford, 

Extending our family is a wonderful perk in this awesome business. These clients were lucky to get the right house and "new family." Speaks well of you and your core values.

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) 3 months ago

Treat 'em like family and they become like family! Love it!

Posted by Pat Starnes, Brandon, MS, Broker Associate, ABR, 601-278-4513 (Front Gate Real Estate) 3 months ago

Tammy Lankford, you not only treated her like family, you made her one of your family!

Posted by Lisa Von Domek, ....Experience Isn't Expensive.... It's Priceless! (Lisa Von Domek Team) 3 months ago

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